A. Shipping costs and information:
As standard, goods can only be shipped to the countries listed below. Your order will be shipped via DHL. The shipping costs incurred in each case can be found in the table below.
If you would like to have your order shipped to another country, please send us an email before placing your order (insert email address) and tell us the item, quantity, delivery address, country and postcode. We will then let you know as soon as possible whether we can ship to the country you want and - if delivery to the address you want is possible - we will tell you the shipping costs, as we have to ask our shipping partner about the shipping options and costs in advance.
I. Shipping within Germany :
For shipping within Germany we charge a flat rate of 5.99€ per order.
For orders over 100€ gross value, shipping is free.
II. Shipping outside Germany
We deliver to the following countries: Austria The shipping costs are a flat rate of 19.99€ per order.
B. Payment information:
I. For shipping within Germany
For deliveries within and outside Germany we offer the following payment options, unless otherwise stated in the respective product description:
1. Advance payment by bank transfer
2. Paypal
3. Credit card
4. Giropay
5. Klarna
6. Cash on collection
7. Payment via SOFORT transfer
III. Detailed information on the individual payment options
1. Advance payment by bank transfer
Simply transfer the invoice amount to our bank account within 14 days, stating the intended purpose. We will send you our bank details and the purpose of the transfer separately by email as part of the order processing. If you pay by bank transfer, we grant a 3% discount on the gross value of the respective order if payment is received within 7 days.
2. Paypal
Just a few steps to payment:
1. Select “PayPal” as your payment method at checkout.
2. To complete the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and make the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. Setting up a PayPal account is not necessary for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. You will then be redirected back to us
3. Credit card
Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express.
4. Giropay
Pay conveniently via Giropay
5. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
- Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, in the case of other services, the provision of the service. The invoice terms and conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
- Installment purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated in the checkout. The installment payment is due at the end of each month after Klarna sends a monthly invoice. Further information on installment purchase, including the general terms and conditions and the European standard information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
- Immediately: Your account will be debited immediately after you place your order.
- Direct debit: The debit will be made after the goods have been dispatched. The time will be communicated to you by email. (Please only list payment methods that you offer.)
The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal information will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection policy Germany/Austria. (Please only add this paragraph if you also offer at least one of the payment methods listed here (invoice, installment purchase and/or direct debit) and only list the payment methods that you also offer.)
6. Cash on collection
You collect the goods from us yourself and pay on site in cash or by debit card. We will first inform you by email that the goods you ordered are ready for collection. After receiving this email, you can collect the goods by appointment at the following address:
Vanessa Tomm-Stark Bahnhofstrasse 6 29386 Hankensbüttel
In this case, no shipping costs will be charged.